Hi @cheehwa2004,

Thank you for reaching out to the Docusign Community.  

Under these circumstances, I would suggest you locate the email notification sent to request your signature. All available access methods to the documents will be included in the email, since you did not have an active Docusign user at the moment when these documents were sent to you this is the only option to locate your envelope.

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Thank you for the response. Unfortunately it was me who initiated the process so no emails but only a form with envelope ID. 

Best,

JJ

Hi @cheehwa2004,

Thank you for following up.

In this scenario, the sender will be in the best position of resending the envelope activation link.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

​Hi @cheehwa2004,

I hope you are doing well.

I would like to confirm if you could solve your issue by utilizing the suggested solution?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

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