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How to edit misspelled recipient name that's locked?

  • July 15, 2023
  • 1 reply
  • 145 views
C
Docusign Employee
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I can't unlock one of the the 5 recipients name. I've been able to edit it in contacts. I've copied an existing envelope. But under "edit recipients" I can't change spelling of name or email...just sms number. I can't delete or replace recipient...although I can delete and replace every document.

Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

We apologize for the inconvenience, I understand you are trying to edit a locked recipient.

Unfortunately, if a recipient is locked, it can not be changed, you would need to void the current envelope and send it again to have it signed by all recipients: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=srv1583277356044.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

1 reply

C
Docusign Employee
Forum|alt.badge.img

Hello,

Thank you for reaching out here in the DocuSign Community.

We apologize for the inconvenience, I understand you are trying to edit a locked recipient.

Unfortunately, if a recipient is locked, it can not be changed, you would need to void the current envelope and send it again to have it signed by all recipients: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=srv1583277356044.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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