How to configure Automated phone call for recipients without cellular phone ?

For recipients without cellular phone, ‘Automated phone call option’ is mentioned on Docusign support web page :

What is procedure to configure such option for a recipient living in Canada ?

Thanks

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Hello, @Hugues

Welcome to the Docusign Community!

SMS and Phone Authentication is an Add-On accordingly an account plan.

I suggest to you contact our Sales team asking about it.

After be enabled in the account, you will see this setting:

Sales team in USA can be contact by phone:

Or using this link:

I hope that helps!

Alexandre

Hi @Hugues,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

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