How to configure Automated phone call for recipients without cellular phone ?

Question

For recipients without cellular phone, ‘Automated phone call option’ is mentioned on Docusign support web page :

https://support.docusign.com/s/document-item?language=fr&rsc_301=&bundleId=gav1643676262430&topicId=rzi1578456523624.html&_LANG=frfr

What is procedure to configure such option for a recipient living in Canada ?

Thanks

Alexandre.Augusto · Accepted Answer

Hello,@HuguesWelcome to the Docusign Community!SMS and Phone Authentication is an Add-On accordingly an account plan.I suggest to you contact our Sales team asking about it.After be enabled in the account, you will see this setting:Sales team in USA can be contact by phone:1 (877) 720-2040Or using this link:https://t.ly/XS98II hope that helps!Alexandre

Alejandro.Ramos · Answer

Hi @Hugues,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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