Hello ​@JaneM ,

Thank you for reaching out to the Docusign Community.

Have you tried to change the ownership of the envelopes and then void them? To transfer envelopes and templates between users, go to eSignature Settings and select Custody Transfer. Choose either Transfer Envelope or Transfer Template and select the items you want to transfer. Enter the user's name or email address and confirm the transfer. The transferred items will be moved to the new owner's account after the job is completed. Transfer Ownership of Envelopes and Templates Between Users

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

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