How Do I See Prior Documents I've Been Sent?

Question

I've received a dozen Docusign documents related to a home sale, over the past few months. My realtor says she sent me a critical one 6 days ago, and I don’t see having ever received it.

All this was to my personal email, prior to me having signed up for a Docusign account. I created a Docusign account this morning under the same email address, which I was hoping would populate with prior documents that I’d received to that email address, but it doesn’t seem to haver done so.

Anything I can do to view history from my end? Or not so much?

David.Schmitz · Answer

@ShockWaveSix Creating the DocuSign account post receiving an envelope will not populate that envelope in the Inbox as you have already noted. If a new envelope is sent then that would populate so you could reach out and have the original voided and a new envelope sent. Otherwise you can have the Sender hit the resend to receive the notification again and take action. Another option that I have used in the past that the Sender would have to perform is a correction to modify the Recipient email to another email address and then “correct” back to the original email which should trigger the envelope to appear in the DocuSign user account.

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