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I bought an annual membership in January and I just had to buy another annual membership to be able to use Docusign.  Anyone know how I can reach billing?  I can’t seem to find a way to talk with a human.  Thanks!  Karlynn

Hi @KarlynnSpreder,

 

Welcome to the Docusign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

 

I understand that you are looking to contact our support team, and I will provide you with the available contact methods to reach out to them

 

The best way to start an interaction with Docusign Support is creating a new support case, by filling out the form provided, here:

  

https://support.docusign.com/en/contactSupport 

  

If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support. 

 

However, you may call the phone numbers listed below, if needed.

 

• Please see the following announcement regarding important changes to
Docusign Live Inbound Phone Support:
https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
Phone-Support?language=en_US”

 

Feel free to let us know if you need further assistance with this. 

 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

 

Best regards,

 

Alejandro R. | Docusign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 


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