How do I "Combine all PDFs into one file" without downloading "Certificate of Completion"?

Question

Previously, I was able to download all documents as one file WITHOUT certificate of completion.

Today, all of sudden, even if I tick download "Documents" only, the app will automatically tick the other two options ("All" and "Certificate of Completion") when I tick "Combine all PDFs into one file".

Now, if I want to Combine all PDFs as one file, I have to download together with certificate of completion. Anyone else experiencing this or able to come up with a workaround? If I tick "Combine all PDFs into one file", the app will automatically tick "All" and "Certificate of Completion" as well

Community Expert · Accepted Answer

Hello,Thank you for reaching out here in the DocuSign Community.There is a setting that controls this behavior and that can be disabled by the admin on the account, if you are not the admin, please reach out to them: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=fur1583277359739.html&_LANG=enusThis setting can be disabled by going to:SettingsSigning SettingsDisable "Attach certificate of completion to envelope" under Envelope DeliverySaveLet us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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