Previously, I was able to download all documents as one file WITHOUT certificate of completion.
Today, all of sudden, even if I tick download "Documents" only, the app will automatically tick the other two options ("All" and "Certificate of Completion") when I tick "Combine all PDFs into one file".
Now, if I want to Combine all PDFs as one file, I have to download together with certificate of completion. Anyone else experiencing this or able to come up with a workaround? 
Best answer by Community Expert
Hello,
Thank you for reaching out here in the DocuSign Community.
There is a setting that controls this behavior and that can be disabled by the admin on the account, if you are not the admin, please reach out to them: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=fur1583277359739.html&_LANG=enus
This setting can be disabled by going to:
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello,
Thank you for reaching out here in the DocuSign Community.
There is a setting that controls this behavior and that can be disabled by the admin on the account, if you are not the admin, please reach out to them: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=fur1583277359739.html&_LANG=enus
This setting can be disabled by going to:
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
