Skip to main content

Previously, I was able to download all documents as one file WITHOUT certificate of completion.

Today, all of sudden, even if I tick download "Documents" only, the app will automatically tick the other two options ("All" and "Certificate of Completion") when I tick "Combine all PDFs into one file".

Now, if I want to Combine all PDFs as one file, I have to download together with certificate of completion. Anyone else experiencing this or able to come up with a workaround? If I tick "Combine all PDFs into one file", the app will automatically tick "All" and "Certificate of Completion" as well

Hello,

Thank you for reaching out here in the DocuSign Community.

There is a setting that controls this behavior and that can be disabled by the admin on the account, if you are not the admin, please reach out to them: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=fur1583277359739.html&_LANG=enus

This setting can be disabled by going to:

  1. Settings
  2. Signing Settings
  3. Disable "Attach certificate of completion to envelope" under Envelope Delivery
  4. Save

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Reply


Code of Conduct