How can merge a trial account and organization account because the email is the same

Forum|Forum|2 years ago
May 13, 2024
2 replies
209 views

I have 2 accounts with the same email organization...

When I log in... the app open the trial account and I can't access to the organization account.

How can i do to solve this problem??

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Best answer by Michael.Rave

@CharlieSV

You can set an other account as your default to always start in that account when you log on. Follow the instructions in this Docusign Support article.

The other option is to download all required documents from your trial account and then open a Docusign Support ticket and ask for this account to be closed.

Michael.Rave

Answer

Docusign Employee

@CharlieSV

You can set an other account as your default to always start in that account when you log on. Follow the instructions in this Docusign Support article.

The other option is to download all required documents from your trial account and then open a Docusign Support ticket and ask for this account to be closed.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

N

nathaly.monge

Docusign Employee

Hello @CharlieSV ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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