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How can merge a trial account and organization account because the email is the same

  • May 13, 2024
  • 2 replies
  • 112 views

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I have 2 accounts with the same email organization... 

When I log in... the app open the trial account and I can't access to the organization account.

How can i do to solve this problem?? 

Best answer by Michael.Rave

@CharlieSV 

You can set an other account as your default to always start in that account when you log on. Follow the instructions in this Docusign Support article

The other option is to download all required documents from your trial account and then open a Docusign Support ticket and ask for this account to be closed.

2 replies

Michael.Rave
Docusign Employee
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  • Docusign Employee
  • Answer
  • May 13, 2024

@CharlieSV 

You can set an other account as your default to always start in that account when you log on. Follow the instructions in this Docusign Support article

The other option is to download all required documents from your trial account and then open a Docusign Support ticket and ask for this account to be closed.


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  • Community Moderator
  • May 27, 2024

Hello @CharlieSV ,


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Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!