How can I retrieve deleted documents showing when email was sent to another person for signature?

Forum|Forum|3 years ago
November 23, 2022
3 replies
231 views

eSignature

Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

If you are the Sender and the envelope was just deleted, it can still be retrieved as it is still in the DocuSign cloud, however, if the document was purged it can no longer be retrieved: https://support.docusign.com/s/articles/What-happens-if-I-Delete-an-Envelope-and-what-can-I-do-to-recover-it

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Expert

Answer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

If you are the Sender and the envelope was just deleted, it can still be retrieved as it is still in the DocuSign cloud, however, if the document was purged it can no longer be retrieved: https://support.docusign.com/s/articles/What-happens-if-I-Delete-an-Envelope-and-what-can-I-do-to-recover-it

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Member

Legacy User

Hi, where is the docusign cloud located, I deleted information on yesterday.

C

Community Member

Legacy User

Hello,

Thank you for reaching back.

The cloud is within the DocuSign Web App. If it is just deleted it can be recovered as mentioned in the previous article, but if you followed the steps in this article or activated Document Retention, the documents can not be recovered

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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