We're trying to ediit our w9 form so people either fill out their SSN or their TIN
I've been able to add a conditional rule where if one is filled out, the other would disappear, but not vise versa. it says that it's "unavailable. Field would create a conditional loop"
Hello,
Thank you for reaching out here in the DocuSign Community.
I apologize for the inconvenience, I understand that you want to know how to make it so that individuals are obligated to complete either one section or the other
Did you try using Radio buttons to trigger the fields?
More information at https://support.docusign.com/s/articles/How-to-set-a-conditional-field-based-on-the-response-to-one-or-more-radio-button-groups.
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Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
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