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I've used a test document to send to myself with two signers to my personal email, and it works fine, but whenever I do the same for clients, they always end up sending a doc with only one person's signature in both spaces.

How can I get two people who share an email address to sign separately?

Thanks

Hello,

Thank you for reaching out here in the DocuSign Community.

Please view the following article for more information on how to send to multiple recipients using the same email address: https://support.docusign.com/s/document-item?bundleId=gav1643676262430&topicId=zjd1578456327495.html&_LANG=enus

Also, if you have followed the instructions successfully but still get the same result, it could be that the name is automatically switching to the name of the owner of the email. There are three ways to prevent that from happening:

  1. Lock the recipient's name, by doing this the name that the sender enters can not be changed: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=srv1583277356044.html&_LANG=enus
  2. If the recipient has a DocuSign account, they can create a signature with the name of the recipient that keeps changing, and the Sender would have to correct the envelope and add that exact name (the one used in the signature creation). If the recipient doesn't have a DocuSign account, then a recipient account should be open in the backend (a placeholder account) which would need to be closed to free up the email again, please contact support.
  3. Use a different email for the signers.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

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