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Hi, not sure why there is now an expiry date in documents I send out for signing. Please help. Thank you Eileen

Forum|Forum|3 years ago
March 1, 2023
4 replies
135 views

Hi, not sure why there is now an expiry date in documents I send out for signing. Please help. Thank you

Best answer by Community Expert

Hi,

Thank you for following up.

If the option to edit the envelope's expiration settings is greyed out, then the account administrator has restricted changes to the account defaults.

In order for this to be corrected, your administrator will have to enable "Allow senders to override account defaults".

For more details on this topic, you can refer your administrator to the guide below:

Set Account Reminders and Expiration Defaults

Please feel free to let us know if you have any follow-up questions and we will address them as soon as possible.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Member

Legacy User

Hi,

Thank you for reaching out here in the DocuSign Community.

This is due to your expiration settings, you can manage these settings both at the account and envelope levels.

For more details on this topic, see:

How do I extend the expiration for an envelope?

Feel free to let us know if you need further assistance with this.

Thank you for using DocuSign, we hope you have a wonderful rest of your day!

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Member

Legacy User

Hi, Thank you but why can’t I make any changes? Does it have to be the administrator or something? I am a user in the office so maybe I don’t have rights to make changes? Kind regards, Business Services Manager • Important Note: This email (including any attachments) contains information which is confidential and may be subject to legal privilege. If you are not the intended recipient you must not use, distribute or copy this email. If you have received this email in error please notify the sender immediately and delete this email. Any views expressed in this email are not necessarily the views of Pisani Group

C

Community Expert

Answer

Docusign Employee

Hi,

Thank you for following up.

If the option to edit the envelope's expiration settings is greyed out, then the account administrator has restricted changes to the account defaults.

In order for this to be corrected, your administrator will have to enable "Allow senders to override account defaults".

For more details on this topic, you can refer your administrator to the guide below:

Set Account Reminders and Expiration Defaults

Please feel free to let us know if you have any follow-up questions and we will address them as soon as possible.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Member

Legacy User

Hi, Thank you for your help. Looks like we’ve sorted it out here. 😊 Kind regards, Business Services Manager • important Note: This email (including any attachments) contains information which is confidential and may be subject to legal privilege. If you are not the intended recipient you must not use, distribute or copy this email. If you have received this email in error please notify the sender immediately and delete this email. Any views expressed in this email are not necessarily the views of Pisani Group

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