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  • Hi! An envelope was "voided" and disappeared while other signatures were pending. Checked with support and was told to review envelope history...but the envelope is gone and there is nothing to click ,...any ideas?
Hi! An envelope was "voided" and disappeared while other signatures were pending. Checked with support and was told to review envelope history...but the envelope is gone and there is nothing to click ,...any ideas?

Hello,

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I understand that unable to locate an envelope that was voided.

By any chance do you have the envelope ID?

The Manage page gives you access to all of the envelopes you sent and received, and the drafts which you are preparing to send. There are different ways to locate envelopes, including search, filters, and Quick Views. This topic explains how to use these methods to find an envelope in your account.

More information at Locate Envelopes.

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan.

Compare eSignature plans & pricing

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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