Has anyone not been able to log into Docusign the last few days?

Question

Since Monday, May 6 2024, I have not been able to log into my Docusign account. I enter my email and password successfully, but then it just brings me to a blank page. I’ve tried on Chrome and Microsoft Edge, and I’ve also tried clearing my cache/cookies, but it still doesn’t work. Is there a server down or something? I’m located in the U.S. in EST, if that makes a difference.

David.Schmitz · Accepted Answer

@ASHLLCNo issues that I have seen or have been reported by employees. But there are different instances in which Accounts can reside and each Instance can independently see an issue. I use the following Trust site to determine any outages or login problems based on my Instance.https://www.docusign.com/trustI would suggest a few items, clear cookies, cache and history from your browser, close the browser and try again. Check internet connectivity. Try to login from a different computer system. There is the possibility of account suspension or other issues that may cause login related issues and it might be wise to create a DocuSign case if none of my suggestions provide resolution.

Christopher.Alpizar · Answer

Hi @ASHLLC,I hope you are doing well.I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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