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Hi there.

I have this issue: me and my clients have gibberish instead of normal pdf when open via phone.

What is the solution for this problem.

Thanks beforehand

Hello @asaf ,

 

Welcome to the Docusign Community and thank you for posting your concerns!

 

I’m sorry to hear that the information on your document does not make sense, I understand this happens when the document is opened on the mobile.

 

This could be due to a feature called Responsive Signing (mobile friendly), depending on how the document was set up, it can show funny on the phone. For more information, please view: Responsive Signing Best Practices

 

Regarding how to disable it, you can do so by:

 

  1. Opening the envelope you want to disable responsive signing for.
  2. Click on the "Advanced Options" tab in the top menu bar.
  3. Uncheck the "Allow recipients to view documents more easily on mobile devices" checkbox.
  4. Click on the "Save" button to save the changes.

 

Please view the following article: Disable Responsive Signing

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @asaf ,


If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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