Free to Paid Account & Deleted Signed Documents

Question

Since 2007, I had a free account. I signed-up for a paid account and all my signed documents are gone. How do I get them back?!?

Vinicius.Rodrigues · Accepted Answer

HiALH!It’s looking like you have two active accounts for the same e-mail address. The DocuSign platform allow it!If both accounts are in the same DS server, you’ll be able to “switch accounts”. Please check the articleSwitch Between Accounts for more information.I suggest you to create a ticket with DocuSign Customer Support to confirm this information and check how they can help you with it.

Christopher.Alpizar · Answer

Hi @ALH,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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