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Free to Paid Account & Deleted Signed Documents

  • March 1, 2024
  • 2 replies
  • 24 views
A
Newcomer
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Since 2007, I had a free account. I signed-up for a paid account and all my signed documents are gone. How do I get them back?!?

Best answer by Vinicius.Rodrigues

Hi ALH!

It’s looking like you have two active accounts for the same e-mail address. The DocuSign platform allow it!

If both accounts are in the same DS server, you’ll be able to “switch accounts”. Please check the article Switch Between Accounts for more information.

I suggest you to create a ticket with DocuSign Customer Support to confirm this information and check how they can help you with it.

2 replies

Vinicius.Rodrigues
Docusign Employee
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Hi ALH!

It’s looking like you have two active accounts for the same e-mail address. The DocuSign platform allow it!

If both accounts are in the same DS server, you’ll be able to “switch accounts”. Please check the article Switch Between Accounts for more information.

I suggest you to create a ticket with DocuSign Customer Support to confirm this information and check how they can help you with it.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
C
Community Moderator
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Hi @ALH,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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