Free edition - Envelope allowance exceeded

Hi ​@deb92,

Thank you for reaching out to the Docusign Community.  

If you have confirmed that all the account details match those of your original account, and there are no payment methods linked to it in Settings>Plan and Billing, you may disregard the banner. Signing documents in eSignature will remain free of charge, only envelopes sent from your account will be deduced from your monthly quota.

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi. I’m in the same situation as the person above. I signed in again and checked my settings - I only use it to sign and send documents about 3-4 times a year (usually about 5 documents each time). I was able to send three documents yesterday - the first time I’ve done this in six weeks - but when I went to send the fourth, it said ‘the envelope allowance for the account has been exceeded.’ I have tried again today, same message.

I have no idea what an envelope allowance is. How can I send my last two signed documents?

Dear Alejandro,

thank you for your reply.

As I said, I have a free account so no payment methods are linked to it.

As you suggested I tried to ignore the first banner, but I got another banner “Invalid envelope status. Envelope not yet sent”. So problem not solved...

There is no way to simply upload and sign the document, I need to create an envelope first and then check the box “I am the only signer”. This is the way I used Docusign so far, without any sort of problems (60 docs in the last 6 months).

In fact, in my homepage I cannot select “Sign a document” option, I only have a generic Start button that creates an envelope (and then I check I am the only signer)

Thank your for your help

Deb

Thank you, that option to create an envelope doesn’t appear when I click docusign on my documents.

Anyway, I have now seen I can sign  on Dropbox and I will use that instead.

Thanks again for replying

Sorry that’s way too complicated when I can just sign elsewhere.

FYI the problem happened in the same session - I hadn’t logged out then gone back. I signed and sent three documents, then minutes later when I tried to do it with another document, it didn’t work.

Hi ​@kghk,

Thank you for reaching back.

I do apologize for any inconvenience caused by this unexpected behavior from eSignature. We will gladly help you correct the issue, if needed. Please don’t hesitate in continuing the troubleshooting process through a support case at your earliest convenience by filling out the form provided in my previous comment.

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

I attempted to create a support case by filling out the form. However, since I only have a free account, I cannot be helped. I received the following response:

Thank you for your interest in support from DocuSign. Please note that direct assistance from DocuSign Support is available to paid account users only. As a free account user, you can still access our wealth of self-service resources by visiting the Docusign Support Center at support.docusign.com. This page includes support articles, product documentation, video, chat, and access to additional resources such as Docusign Community and Docusign University.

 

You can also purchase a plan to access additional support services or review the additional resources below:

• View the Troubleshooting and Help page to find answers to our most common support inquiries. 

• Learn about your options with a free account.

• Read our FAQ for the DocuSign eSignature Free Trial. 

I am the exact same type of user as the original poster.   I use self-signing only and have been successfully doing so for over a year.  Then in the past week, I received the same “The envelope allowance for the account has been exceeded”.  I thought maybe I had too many saved completed envelopes, and purged my collection.  But that did not resolve it.  If DocuSign is eliminating this free service, that is certainly their right.  But it seems to be a bug that needs to be fixed, rather than an intentional limitation that has been added.  A resolution from DocuSign would be appreciated. 

​@LEI I think maybe there some policy change for the free account recently. many community users report this issue. It should not be related to the envelope you are keeping.

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