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Previously, from July to September 2024, we had a paid-for DocuSign account, for which we were invoiced monthly. We rarely need to circulate documents for recorded signatures, so I downgraded to a free account in September. When I go to Admin / Account / Plan and Billing, I can see no record of the previous invoices. The topics in the Help Section don’t seem to address this issue. Does anyone know how to download historic invoices like this?
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I think you should open a case with support team. please reference how to open a case with support team.
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