Finding old invoices when we had a paid-for account

Question

Previously, from July to September 2024, we had a paid-for DocuSign account, for which we were invoiced monthly. We rarely need to circulate documents for recorded signatures, so I downgraded to a free account in September. When I go to Admin / Account / Plan and Billing, I can see no record of the previous invoices. The topics in the Help Section don’t seem to address this issue. Does anyone know how to download historic invoices like this?

Christopher.Alpizar · Accepted Answer

Hello ​@Harry Breach,Thank you for reaching out to the Docusign Community.I apologize for the inconvenience but if this was anaccount acquired through our web portal,once the account is downgraded to free, you will lose access to all invoices. If this the account was purchase through Docusign Salesplease let us know.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

Hengfeng Ge · Answer

I think you should open a case with support team. please reference how to open a case with support team.

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

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