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hello!  my question is on the initial page where you assign the signers and it asks their name and email … it is also asking me for their fax #. However, the box is highlighted in red and when I hover the cursor in it , a red circle with the line going thru it appears not allowing me to type yet not allowing me to go to the next page. i never had this problem and don’t know why it’s doing this. 

I find fax is one of the option in the feature: Print and Sign Documents

https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=yca1573855023892&topicId=wdr1573855014901.html&_LANG=enus

We suggest disable sign on paper. 

https://admin.docusign.com/signing-settings

 

Hi @rkinghudson35,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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