Extra Envelopes

Question

My question is if I purchase extra envelopes, how long do I have to use them? Do the newly purchased unused envelopes expire when my plan renews, or is a separate time frame in which I have to use them based on the date of purchase? My plan renews next month, so I don’t want unused envelopes that won’t carry over past the automatic renewal date. I can make due with the amount I have left until my renewal if need be.

Christopher.Alpizar · Accepted Answer

Hello ​@ReinaG,Thank you for the information, unfortunately, the unused envelopes will not carry over after the renewal is made.Let us know if you need further assistance.Best regards,Christopher |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Christopher.Alpizar · Answer

Hello ​@ReinaG,Thank you for reaching out to the Docusign Community.To better assist you, can you confirm if the plan that you have is a monthly or annual plan?Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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