eSign Missing Custom Fields

Question

Has anyone discovered any missing Custom Fields recently?

We have several Custom Fields we use in our Signature block for years now & all the sudden they are missing in our Non-Prod environment. Have you noticed this type of eSign Custom Field issue? If so, were you able to determine Root Cause or a timeframe of when they went missing. I’d like to hear from you.

nathaly.monge · Answer

Hello @Pandy,Thank you for reaching out here in the Docusign Community.I’m sorry to hear that some Custom fields are missing, I understand they are missing from a non-production environment.To better help you would you be so kind to provide more information.Where the fields shared to that account from another?Are you the only admin on the account?If not, is there a possibility that another admin might have deleted the fields?For more information on Custom Fields, please view:Custom FieldsLet us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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