Error or inversion of custom fields inserted in documents to be signed

Question

Hello,What should we do when we have errors displaying the fields inserted in the documents?Errors on the first and last name, and the color code of the signatories is not respected, even reversed!We've cleared the browsing history and checked the language used, but the problem persists.Thank you in advance for your helpSophie D.

Christopher.Alpizar · Answer

Hello @Sophie D.,Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.I apologize for any inconvenience this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention,I understand you have an error and/or inversion of custom fields inserted in documents to be signed.Is this happening in our eSignature platform? Or are you using an integration?Was this working as expected before?Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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