Hello @Judy, 

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I know the importance of having the ability to send envelopes. I understand that you are receiving the Envelope limit reached message.

To clarify, do you have multiple accounts with DocuSign?

If you send from your DocuSign account do you get the same message?

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Judy,

I hope you are doing well.

I would like to confirm if you need further assistance with this feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.