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Envelope - can we send back for change to selection after mark completed?

  • July 19, 2024
  • 3 replies
  • 100 views

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I have a recipient that completed and signed and envelope, but they checked the wrong box.  Can I send it back to them to modify or what is the best way to send it back to them to fix?

 

Thanks,

Brenda

Best answer by Hengfeng Ge

if the recipient has been sign compleate, it can’t be change. only can be voided. it the recipient not sign, you can correct the envelope with a new receipient. 

3 replies

JohnSantos
Guru
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  • Guru
  • July 19, 2024

@BrendaH 

Once the envelope is completed, it cannot be sent for back for changes.   You best option is to use the Copy with Field Data and request from recipients what changes do you need.   You might be able to make the changes from the coped changes.


Hengfeng Ge
Hero
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  • Hero
  • Answer
  • July 21, 2024

if the recipient has been sign compleate, it can’t be change. only can be voided. it the recipient not sign, you can correct the envelope with a new receipient. 


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  • Community Moderator
  • August 5, 2024

Hello @BrendaH ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!