Envelope - can we send back for change to selection after mark completed?

Forum|Forum|2 years ago
July 19, 2024
3 replies
167 views

I have a recipient that completed and signed and envelope, but they checked the wrong box. Can I send it back to them to modify or what is the best way to send it back to them to fix?

Thanks,

Brenda

Best answer by Hengfeng Ge

if the recipient has been sign compleate, it can’t be change. only can be voided. it the recipient not sign, you can correct the envelope with a new receipient.

JohnSantos

Guru

@BrendaH

Once the envelope is completed, it cannot be sent for back for changes. You best option is to use the Copy with Field Data and request from recipients what changes do you need. You might be able to make the changes from the coped changes.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Hengfeng Ge

Answer

Hero

if the recipient has been sign compleate, it can’t be change. only can be voided. it the recipient not sign, you can correct the envelope with a new receipient.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

N

nathaly.monge

Docusign Employee

Hello @BrendaH ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.