Skip to main content
arrow-left Back to Docusign.com
Solved

Email Encryption?

  • August 19, 2022
  • 3 replies
  • 216 views
C
Docusign Employee
Forum|alt.badge.img

Is there any Encryption on the email message sent from DocuSign? Does DocuSign offer a method to Encrypt the message it sends?

Best answer by Community Expert

Hello, 

Thank you for reaching out here in the DocuSign Community. 

Yes, we do. DocuSign currently offers Opportunistic TLS encryption for our email notifications.

For more information, please view the following articles:

TLS Encryption Protocol Standards: https://support.docusign.com/s/document-item?language=en_US&bundleId=pxt1643324456371&topicId=bkh1576609939372.html&_LANG=enus

End of TLS 1.1 and legacy cipher support: https://support.docusign.com/s/articles/End-of-TLS-1-1-support?language=en_US

Envelopes with Delivery Failure - TLS is required, but was not offered by host: https://support.docusign.com/s/articles/Envelopes-with-Delivery-Failure-TLS-is-required-but-was-not-offered-by-host?language=en_US

If you believe that you need further assistance, you can create a Customer Support case and a Tech Expert will be able to help. Please click the link below to open a Support case: https://support.docusign.com/en/contactSupport 

If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Please click "Select as Best" below if you found the answer to be a valid solution to your issue!

Best regards, 

Nathaly | DocuSign Community Moderator

3 replies

C
Docusign Employee
Forum|alt.badge.img

Hello, 

Thank you for reaching out here in the DocuSign Community. 

Yes, we do. DocuSign currently offers Opportunistic TLS encryption for our email notifications.

For more information, please view the following articles:

TLS Encryption Protocol Standards: https://support.docusign.com/s/document-item?language=en_US&bundleId=pxt1643324456371&topicId=bkh1576609939372.html&_LANG=enus

End of TLS 1.1 and legacy cipher support: https://support.docusign.com/s/articles/End-of-TLS-1-1-support?language=en_US

Envelopes with Delivery Failure - TLS is required, but was not offered by host: https://support.docusign.com/s/articles/Envelopes-with-Delivery-Failure-TLS-is-required-but-was-not-offered-by-host?language=en_US

If you believe that you need further assistance, you can create a Customer Support case and a Tech Expert will be able to help. Please click the link below to open a Support case: https://support.docusign.com/en/contactSupport 

If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Please click "Select as Best" below if you found the answer to be a valid solution to your issue!

Best regards, 

Nathaly | DocuSign Community Moderator

C
Docusign Employee
Forum|alt.badge.img

Thank you, is there a way to activate encryption for all email notifications?

I found this answer from 7 years ago explaining Opportunistic TLS, is this what Docusign is doing now? any changes in the future?:

Opportunistic TLS is the solution for optimal use of encryption. In a nutshell: the sending server attempts to send email encrypted, but if the receiving server won't accept encrypted messages then the mail is sent unencrypted.

C
Docusign Employee
Forum|alt.badge.img

Hello, 

Thank you for reaching back.

Actually, if the recipient doesn't have TLS, the envelope won't be sent, and the sender will receive an email informing him of that. That was an update that happened a couple of months ago. Please view the following article regarding the error that the sender will receive if the recipient doesn't have TLS and how to solve it: https://support.docusign.com/s/articles/Envelopes-with-Delivery-Failure-TLS-is-required-but-was-not-offered-by-host?language=en_US

If you believe that you need further assistance, you can create a Customer Support case and a Tech Expert will be able to help. Please click the link below to open a Support case: https://support.docusign.com/en/contactSupport 

If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Please click "Select as Best" below if you found the answer to be a valid solution to your issue!

Best regards, 

Nathaly | DocuSign Community Moderator

Code of ConductAccessibility statement

Docusign Community

Code of Conduct