Hi ​@elva,

Thank you for reaching out to the Docusign Community.  

You can request a call back from Docusign Support through a support case. To create a new support case, please fill out the form provided below:

https://support.docusign.com/en/contactSupport 

If you can’t open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account.", you will be able to fill out the form. 

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

I can’t open  the page you are talking about. I want to cancel because i don't need this product it wasn’t what I thought it would be every time I use  it it seems that I need to pay more . I am paying 15.00 a month right now. I don't need to have docusign please help me to cancel it.

Hi ​@elva,

Thank you for following up.

Creating a support case is the only contact method available to communicate with Docusign Support.

Are you getting an error when attempting to access our Support Center (https://support.docusign.com/en/contactSupport)?

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

I can log in,  the problem is  that I can’t  write to anyone because the site doesn't have as administrator . I can only read the different suggestions. I can’t  do any writing or changing.

Hi ​@elva,

Thank you for sharing more details.

In that case you could authenticate by providing Docusign Support the billing details related to the account in question. With this piece of information Docusign Support cant assist you in cancelling the undesired subscription.

As always, don't hesitate to let me know if I can help with anything else in the meantime and I will lend a hand as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

can you resend me this message to click best answer. do you want my credit card information or what are you looking for

Hi ​@elva,

Thank you for reaching back.

The billing details Docusign Support will request will be the billing address and last 4 digits of the credit card on file. This information will be shared as part of a support case, where your personal information will be kept secure at all times.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

​

Alejandro, I sent that information were you able to cancel y account. 

Alejandro I was charge to my account even though I sent you the information you requested. I want to cancel this account.