As I understand the functionality, Draft envelopes will expire after 30 days, so if the envelope was created 30 days or more ago then it may have been auto-removed when it was voided.  There is also a “send later” feature on Draft envelopes so I would check the Sent folder to make sure these envelopes weren’t sent on a specified timeline.  Otherwise, I have not heard or seen any recent issues reported regarding Draft envelopes.

Thank you, David.  These envelopes were only created 4 days ago, so the 30-day rule is out.  I will have her check the sent folder just in case.  I appreciate the quick feedback!

Hi @ALanter,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, please let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Hi, @Alejandro.Ramos -

It appeared to be a random glitch in that user’s system - the send later function had not been utilized in this instance.  The user was not able to recover the missing saved envelopes.

I do appreciate you explaining the use of ‘Select Best’ though.  I did not realize that was a step in the process if the answer fixed the issue.

Best,

Aimee

Hi @ALanter,

I appreciate you sharing your user’s experience.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Alejandro R. | DocuSign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hello, 

My draft envelope has disappeared. Is there a way to retrieve it? I had prepared it maybe 30 days in advance, just waiting on one more person to add. I was ready to send it today, but the entire draft is gone, and it isn’t in my deleted folder either. 

Thanks

How long does Docusign store my documents?

https://support.docusign.com/s/articles/How-long-does-DocuSign-store-my-documents?language=en_US

Production/Live accounts

By default, Docusign securely retains all customer documents on the service for as long as the account is active.

Envelopes/Documents within an account are never removed unless one of the following has occurred:

• Account Administrator has enabled the Document Retention feature or used Targeted Purge. Read this article to understand the difference.
• By default, draft envelopes are stored in your account for 30 days from the date they were created. Account Administrators have the ability to extend this timeframe up to a maximum of 120 days. Refer to this document on Envelope Status for more information.

best practice is extend the timeframe up to a maximum of 120 days. This can prevent it from being deleted in a shorter time.

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Hi ​@janeee 

How are you? I'm checking in to see if you still need assistance or have any questions. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"