Draft Envelopes Disappearing

As I understand the functionality, Draft envelopes will expire after 30 days, so if the envelope was created 30 days or more ago then it may have been auto-removed when it was voided.  There is also a “send later” feature on Draft envelopes so I would check the Sent folder to make sure these envelopes weren’t sent on a specified timeline.  Otherwise, I have not heard or seen any recent issues reported regarding Draft envelopes.

Thank you, David.  These envelopes were only created 4 days ago, so the 30-day rule is out.  I will have her check the sent folder just in case.  I appreciate the quick feedback!

Hi @ALanter,

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Hi @ALanter,

I appreciate you sharing your user’s experience.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Alejandro R. | DocuSign Community Moderator  

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Hello, 

My draft envelope has disappeared. Is there a way to retrieve it? I had prepared it maybe 30 days in advance, just waiting on one more person to add. I was ready to send it today, but the entire draft is gone, and it isn’t in my deleted folder either. 

Thanks

How long does Docusign store my documents?

https://support.docusign.com/s/articles/How-long-does-DocuSign-store-my-documents?language=en_US

Production/Live accounts

By default, Docusign securely retains all customer documents on the service for as long as the account is active.

Envelopes/Documents within an account are never removed unless one of the following has occurred:

• Account Administrator has enabled the Document Retention feature or used Targeted Purge. Read this article to understand the difference.
• By default, draft envelopes are stored in your account for 30 days from the date they were created. Account Administrators have the ability to extend this timeframe up to a maximum of 120 days. Refer to this document on Envelope Status for more information.

best practice is extend the timeframe up to a maximum of 120 days. This can prevent it from being deleted in a shorter time.

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Hi ​@janeee 

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