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I purchased the Docusign plan for 5 envelopes per month, but I’ve used only 1 during the month of June. When does the envelope supply replenish?

Hello @MG60007,

 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

 

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, Thank you for bringing this matter to our attention, I understand that you want to know when the envelope quota will be replenished

 

This will depend on your billing cycle, this means if for example, you acquired your Docusign plan on the 8th of March, the quota will reset 30 days after the purchase date, around April 8th, you can confirm your billing cycle on your account settings tab, in the Plan and Billing section.

 

As an administrator, you can review plan type, usage data, and billing information for your accounts. In Docusign eSignature Settings, select Plan and Billing. Depending on your plan type and payment method, you may have access to account plan type and ID, billing information, usage data, and billing history. View Plan and Billing Information.

 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @MG60007,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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