Newcomer

Solved

DocuSign downloading to Adobe

Forum|Forum|2 years ago
April 17, 2024
5 replies
609 views

Does anyone know how to disable the download setting that opens documents from Docusign as Adobe Reader? Recently, every time I open a download from Docusign it doesn’t give me the option and just opens in Adobe reader, when in the past it opened with my preferred PDF application. My organization does not use Adobe and has another application (which I prefer). Does anyone know how to disable this or change?

eSignature

Best answer by Jeff.Daviscourt

It sounds like your default program for opening PDF files was changed. To change your default program for opening PDFs ton a Windows machine, follow these instructions. For Mac, see the “Permanently change...” section here.

JohnSantos

Guru

@corinnetrotter - The issue you’re experiencing is likely due to the default PDF viewer setting on your computer. Not really a DocuSign issue. In Windows, you can navigate to the Settings → Default apps and choose the default App by file type. In this case, PDF. You can then change the default app.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Jeff.Daviscourt

Answer

Docusign Employee

It sounds like your default program for opening PDF files was changed. To change your default program for opening PDFs ton a Windows machine, follow these instructions. For Mac, see the “Permanently change...” section here.

N

nathaly.monge

Docusign Employee

Hello @corinnetrotter ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

K

Kmetcalf

Newcomer

Adobe cannot open the W-4 template. Does anyone know how I can do that?

N

nathaly.monge

Docusign Employee

Hello @Kmetcalf ,

Welcome to the Docusign Community and thank you for posting your concerns!

Are you getting some sort of error?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.