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Docusign

Forum|Forum|2 years ago
May 20, 2024
3 replies
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When I have signed a document I am not getting a copy emailed to myself

eSignature

Best answer by Alexandre.Augusto

Hello, @KAncell

Welcome to the Docusign Community!

If you have a Docusign account, login then go to your My Preferences (click your Initials in the right top corner) then on the panel, select Notifications. There you can check what’s selected and not selected in terms of emails communications for your user.

Also, check if the emails are in your SPAM folder.

Best,

Alexandre

K

KAncell

Author

New Voice

I am not receiving a copy of the document once I have signed the document

Alexandre.Augusto

Answer

Docusign Employee

Hello, @KAncell

Welcome to the Docusign Community!

If you have a Docusign account, login then go to your My Preferences (click your Initials in the right top corner) then on the panel, select Notifications. There you can check what’s selected and not selected in terms of emails communications for your user.

Also, check if the emails are in your SPAM folder.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

C

Christopher.Alpizar

Docusign Employee

Hi @KAncell,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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