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  • Documents sent to me do not appear in the "action required" section of my DocuSign login page. I will need to manually click on the email link to sign the document. And the documents are being sent to the exact same email address as the link.

Documents sent to me do not appear in the "action required" section of my DocuSign login page.

I will need to manually click on the email link to sign the document. And the documents are being sent to the exact same email address as the link.  Previously i used to be able to login to my account and sign everything at once, rather than searching for each separate email link in my inbox.

Is this a setting that can be modified so that these again show up in the "action required" log?

Hello,

Thank you for reaching out here in the DocuSign Community.

We apologize for the inconvenience, I understand that your documents are not showing in your DocuSign account.

This could happen for several reasons, which are listed below:

  1. The envelopes are coming from an account on a different server than the server that your account is in and are being redirected to a Recipient account (a placeholder account created in the backend).
  2. You have another account opened a long time ago with the same email address to which the envelopes started to redirect to.

In both cases, I would recommend contacting customer support to have this confirmed and have the accounts closed up so that the envelopes can route to the correct account: https://support.docusign.com/en/contactSupport 

If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

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