Document uploaded for signature missing

Question

I uploaded a document and sent for signature on 13 Feb to 5 signatories. On 20 Feb I checked in the morning and there was only one signatory left for signature for which I have chased through Teams.

when I checked in the evening same day, document seems to be missing from the list. I can’t find it anywhere. its neither deleted nor purged and even I didn’t get any mail if it is complete. How can I find that document?

nathaly.monge · Accepted Answer

Hello @Sandeep Kadu,Welcome to the DocuSign Community and thank you for posting your concerns!I’m sorry to hear that the system is not showing you your documents, I understand it disappeared.Do you by any chance have the envelope ID (Where can I find the Envelope ID? )? If yes, you can locate the document by using the following link:https://app.docusign.com/documents/details/{envelopeId}Also, please try the below troubleshooting:Clear cache/cookiesTry a different browser(s)Try an Incognito windowTry a different deviceTry a different Internet network, such as on a mobile device using data with Wi-Fi disabled.Try using VPN, or if on one already, disconnect from VPN and try againLet us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

nathaly.monge · Answer

Hello @Sandeep Kadu,If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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