@carolinesteward - Make sure the fields your pre-filling in for your client are assigned to them.   If you are a recipient in the workflow and these fields are assigned to you, they won’t see it until they receive the completed envelope.   Let me know if you can provide more information on how you might configured your envelope. 

Hi @carolinesteward,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!