Back to Docusign.com
the downloaded invoice(168,000 KRW) from Docusign site and the credit card invoice(173,268 KRW) are different. anybody knows the reason why?
Page 1 / 1
Hi
I apologize for the inconvenience.
Unfortunately, it’s not possible to say a reason here, as there may be different possible scenarios, such as retroactive charging, overcharging or even the application of fees. Only the Customer Support/Billing team can help you with this, as they have internal access to consult.
To get more information you’ll need to create a case with DocuSign Support, please see How do I open a case in the DocuSign Support Center? more information.
What I can recommend now is to check your Invoice available directly by the Docusign platform, through the Settings > Plan and Billing menu. This step works for accounts purchased through our website. See this article for more information: Download an Invoice
Hi
I hope you are doing well.
I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Reply
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.