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Didn't add a field, now cannot finish a document

  • May 14, 2024
  • 2 replies
  • 62 views
B
Newcomer
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I sent a document ,to be initialed, there was no need for me to sign but I am listed as the advisor.  Now, because I didn’t add a field when prompted, I cannot “finish “ the document.  If I go to print, “In process” if written across it.  How do I bypass this problem.  The client will not be available to resign.

Thank you in advance for any help.

Best answer by JohnSantos

@Blondie - Since you are the sender of the envelope, you have the option to correct it and make the necessary changes to complete the envelope.  You can find the envelope if you go Sent in your account.   There is an option to Correct. 

 

2 replies

JohnSantos
Guru
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  • JohnSantosGuru
  • Guru
  • Answer
  • May 14, 2024

@Blondie - Since you are the sender of the envelope, you have the option to correct it and make the necessary changes to complete the envelope.  You can find the envelope if you go Sent in your account.   There is an option to Correct. 

 

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
A
Community Moderator
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Hi @Blondie,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

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