Hello @maxm,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for any inconvenience this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand you are looking to cancel your DocuSign Free trial account.

We’re sorry to hear that you want to cancel your account, but we can assist you through the process. We highly encourage downgrading to a free account, so you can retain access to all completed documents in the future.

Whether you downgrade to a free account or decide to cancel, you may want to make certain that any important documents have been downloaded to your personal device or computer. 

Once an account has been closed, you will no longer have access to any documents. Information on how to download completed documents is found here: Download or Print Documents

Depending on how your account was originally configured, you may be able to cancel/close your account: How to cancel your subscription or close your DocuSign account

Please see the links below on how to cancel on your Apple or Android device or phone:

iTunes: How to manage or cancel your DocuSign plan (iPad, iPhone)

Google Play: How to manage or cancel your DocuSign plan (Android)

Are you getting an error?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @maxm,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.