@Marvin

When I check the box next to “Combine all PDFs into a single file”, it automatically unchecks the “All” and “CoC” checkbox on top in my SBS enabled account to prevent combined download.

This can be achieved by unticking the box “Attach certificate of completion to envelope” in the Envelope Delivery section which can be found in Settings → Signing Settings:

What I want to achieve is to deactivate the Option “Combine all PDFs into a single file”, means it should not be available for our users.

@Marvin

You cannot remove options from the web interface for the users as this is currently not supported, but you can prevent them from downloading combined documents if you follow the steps mentioned above.

Hi @Marvin,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

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