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Customer Filled our form incorrectly
I have a customer who filled in the incorrect information in the section where they were to input their name and address. Is there a way to get them to correct it? Or do I need to void it and resend it?
Community ExpertAnswer
Docusign Employee
April 4, 2023
Hello,
Thank you for reaching out here in the DocuSign Community.
If the envelope is already completed you will need to create and send a new one.
If the envelope is still open you could potentially use the Mark-up tool, please see Use document mark up to negotiate changes for reference.
Note: Some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.
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Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
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