I have a customer who filled in the incorrect information in the section where they were to input their name and address. Is there a way to get them to correct it? Or do I need to void it and resend it?
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Hello,
Thank you for reaching out here in the DocuSign Community.
If the envelope is already completed you will need to create and send a new one.
If the envelope is still open you could potentially use the Mark-up tool, please see Use document mark up to negotiate changes for reference.
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Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
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