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I only need one signature, but two others "receive copies only".  Why does status say "waiting for three to respond".  Not true.  Waiting for one to "respond" two of the three are not respondeing to anything, but will be provided with copies

Hello @Joe Trout, 

 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

 

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that you have 3 recipients but only one of them is a Needs to Sign recipient, the other 2 are CC recipients, but the system is showing the 3 of them as waiting for action.

 

To better assist you, would it be possible for you to provide the Envelope ID?

 

There are several ways to locate a Docusign envelope ID. You can find it near the top of your document, in the Envelope History, by selecting the EnvelopeID link in the Manage tab, or the URL when viewing the document details. Additionally, you can add the Envelope ID as a column in the EnvelopeReport. If you are a recipient/signer, you can also find the Envelope ID. Locate a Docusign envelope ID

 

Also, have you tried the below troubleshooting:

 

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using VPN, or if on one already, disconnect from VPN and try again

 

 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Joe Trout,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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