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Hello ​@Saba,

Thank you for reaching out to the Docusign Community.

Is the email you used to open this Community user the same as the one linked to your Docusign account?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello @ Christopher,

thank you for your feedback, my account email yes is *** Redacted Information***, when I go to Admin, plans and billing, it tells me my account is a freemium, thus there is no billing associated, finally it is really weird how a charge is on my card, I did file a charge back through my bank, I hope this would be resolved one way or the other. thank you once more.

best regards

Hello ​@Saba,

Did you receive an Invoice from Docusign? Or did you see the charge on your card?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Note: For Security Reasons, I will delete the Private Identifiable Information from your latest post.

Hi Christopher,

I never received an invoice but I have the charge yes on my statement.

thank you

Best regards

sherif

Hi Christopher,

Thank you, will try that, have a great weekend.

best regards

sherif

Hi ​@Saba,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello Christopher,

i am truly thankful for your follow up, you are the only person that is interested in helping out.

unfortunately customer service did not go beyong the fact that my account is a free one and did not answer me on why is it that my card was charged.

good thing my credit card did pay me back my money and did apply the charge back to docusign merchant.

thank you once more, you are a true gentleman.

happy holidays

sherif

Hi ​@Saba,

I hope you are doing well.

Thanks for the kind words and I do apologize for the inconvenience, thank you for the feedback about the intereacion that you had with Support, I am glad that in the end, you were able to get the money back, happy holidays to you as well.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.