I have a free account, however my credit card was charged an annual fee, my portal does not allow me to contact a support live agent, since it is a free account, and since there is no payment there in the account I can not refund! but then my Master Card says docusign inc $300 USD
any idea please how can I fix this without calling my bank? thank you.
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Hello @Saba,
Thank you for reaching out to the Docusign Community.
Is the email you used to open this Community user the same as the one linked to your Docusign account?
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Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Hello @ Christopher,
thank you for your feedback, my account email yes is *** Redacted Information***, when I go to Admin, plans and billing, it tells me my account is a freemium, thus there is no billing associated, finally it is really weird how a charge is on my card, I did file a charge back through my bank, I hope this would be resolved one way or the other. thank you once more.
best regards
Hello @Saba,
Did you receive an Invoice from Docusign? Or did you see the charge on your card?
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Note: For Security Reasons, I will delete the Private Identifiable Information from your latest post.
Hi Christopher,
I never received an invoice but I have the charge yes on my statement.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.