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Can anybody explain why every time Docusign does an update, it blows away all of our settings that we don’t learn until sending out a document, that is now incorrect? I would ask Docusign directly but we have come to learn that their support is horrible and they never get back to you. 

Hello @Esslinger16,

 

Thank you for reaching out here in the DocuSign Community.

 

I apologize for the inconvenience that this might cause you, I know the importance of having the configuration and settings of your account as needed; I understand that you are having issues with saving the setting of your account.

 

Is this happening regardless of your browser?

 

Are you using the DocuSign Web App or are you using an integration?

 

Do you have multiple accounts?

 

Do you know when this first started?

 

If you have created any case with DocuSign support would it be possible for you to provide the case numbers?

 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance with this.

Hi @Esslinger16,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance with this, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

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