Conditional routing not transferring from Sandbox to production

Question

I created a template and powerform in sandbox.  The powerform was tested and works well.  When I downloaded the template and uploaded to production and created a powerform, the conditional routing is removed.  Shouldn’t this work in production?  I have the same groups in TEST and PROD

Christopher.Alpizar · Answer

Hello ​@kimbproctor1,Thank you for reaching out to the Docusign Community.What plan do you have in your production account? There is the possibility that your plan either does not include the Conditional Routing or has the feature disabled at the backend.Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

I created a template and powerform in sandbox. The powerform was tested and works well. When I downloaded the template and uploaded to production and created a powerform, the conditional routing is removed.

Shouldn’t this work in production? I have the same groups in TEST and PROD

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