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I have created a PowerForm for a credit application that is to have a link on our organization website that customers can use whenever needed. The form has a portion for applicant and a portion for co-applicant. If both are filled out then it proceeds as necessary to the correct department. Unfortunately if someone tries to only complete the applicant section with no co-applicant it throws an error message and will not let the applicant continue. I have a conditional routing set for applicant completed to go to Dept A. I also have it set so that if a co-applicant completes it should also go to Dept A. Has anyone ever run into this issue?
- Community Moderator
Hello
Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.
I apologize for the inconvenience, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that you have created a Powerform that uses conditional routing, and when the signer chooses the option without a Co-applicant the system prompts an error.
To better assist you, would it be possible for you to provide the error message that is being shown to the signer?
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Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+3- New Voice
This is the error message we get when trying to complete the form without a co-applicant. We’ve contacted support & our issue has been escalated to a higher tech team to see what they can do.
- Community Moderator
Hello
Thank you for reaching back, would it be possible for you to provide the case number? so I can try to expedite the resolution.
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
Hello
I hope you are doing well, were you able to find a solution for this after the meeting?
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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