Client not able to get option to complete the envelop

Hi @Integra Wealth Solutions,

Thank you for reaching out to the Docusign Community.  

Are you still experiencing issues with this unexpected behavior? 

This issue is usually related to having duplicate fields placed one on top of the other, preventing the signer from completing the second set of fields underneath the ones that are visible. It will be required to move your fields to confirm if this is the root cause of the issue.

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi Alejandro, 

Thank you for your response.

I don’t believe that’s the issue in my case. I have two clients who, after clicking on the "Review Document" option, are unable to continue with the process on their iPad or smartphone

Hi @Integra Wealth Solutions,

Thank you for following up.

Please share more details on what is preventing your recipients from completing their action. Some relevant questions on the matter are:

• Are they getting an error?
• Is it possible for them to get to the signing session?
• Was this consistent across different networks, devices and networks

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!