@Bbarreca I would first suggest a self test and make sure the data you fill out in the document is indeed disappearing.  If the field is “optional” it makes it very easy for a Recipient to bypass the field.  

Secondarily make sure you did not layer a field over the top of another field as I have seen field conditions sometime cause a blank field to sit atop another field making it look blank.

Last check the Text field font color and make sure you did not accidentally set the color to White font on a white background.

Hi @Bbarreca,

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Christopher | DocuSign Community Moderator

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