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This is an urgent inquiry inside of an even more urgent problem: I am trying to open a support case because my account is suspended and I don’t know why. It isn’t a payment issue. 

However, I can’t even request to open a support case because every time I try to fill out the summary field, it gives me the error shown in the screenshot below.

What I’ve tried:

  • Typing in the summary manually
  • Copying and pasting the summary from a plain text editor
  • Using 3 different browsers
  • Attempting with and without a VPN (using an IP address within the US)
  • Typing in all lowercase
  • Clearing my cache
  • Restarting my browser
  • Restarting my computer

Nothing I do allows me to submit a valid entry to this field, and since it is a required field, I cannot open a case without it.

Has anyone else experienced this?

Hello @VivianBeltran,

Thank you for reaching out to the Docusign Community.

I apologize for the inconvenience, do still have this issue? Have you tried a different verbatim for the summary?

Is the email for this community user the same as the Docusign account?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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