Cannot see previously completed documents

Forum|Forum|2 years ago
February 12, 2024
3 replies
631 views

Hello, I have used Docusign for years to complete documents sent to me for signature. I was previously able to see all documents upon logging into my Docusign account.

I am no longer able see completed documents except one which was signed more recently. Could you help?

eSignature

Best answer by Michael.Rave

@ZVS

The default filter is set to the “Last 6 Months”, which explains why you only see the documents that were signed more recently in your Manage tab.

Click on “Filters” on the righthand side to change the Date to see all envelopes:

Michael.Rave

Answer

Docusign Employee

@ZVS

The default filter is set to the “Last 6 Months”, which explains why you only see the documents that were signed more recently in your Manage tab.

Click on “Filters” on the righthand side to change the Date to see all envelopes:

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

A

Alejandro.Ramos

Docusign Employee

Hi @ZVS,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Z

ZVS

Author

New Voice

Alejandro, thank you for checking in and for your response. Yes, your suggestion worked -- I just tried it.

Thanks for your help!

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