Cancelling the service

Question

I received a notice my acct was to be cancelled due to incorrect cc info. I logged in wanting to cancel. It somehow charged a new cc acct?

I want to cancel as I do not use the service. Please advise

Thanks Dana

Vinicius.Rodrigues · Accepted Answer

Hi @danasmith57!To close or downgrade your subscription (if your account was purchased by DocuSign web site), you can access the menu Settings > Plan and Billing > Cancel Subscription. Please check this article below:How to cancel your subscription or close your DocuSign accountHowever, if you received any unexpected charge from DocuSign, I strong recommend you to create a ticket with Customer Support before do anything. They’ll be able to assist you with your request.

Christopher.Alpizar · Answer

Hi @danasmith57,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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