Cancel monthly plan

Question

Wow - not the easiest but a simple question.

I don’t use or need DocuSign but maybe 2 months a year. As a NAR member can I upgrade from free to the NAR Realtor for maybe 2 months on the monthly plan and then cancel that plan and automatic billing?

Alejandro.Ramos · Accepted Answer

Hi @Lerberg,Welcome to the Docusign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.I understand that you are looking to get more details on how our monthly subscription works, and I will share more details on the topic.You are welcome to cancel and renew your monthly subscription at any time. This billing model looks to provide you with flexibility over your use of our eSignature product. It is important to note that monthly plans are not eligible for our refund policy, as explained, here:Docusign Refund PolicyFeel free to let us know if you need further assistance with this.Thank you for using Docusign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

Hi @Lerberg,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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