When I click through a link in my email in Chrome, the link takes me to a docusign page, but it is totally blank. This happens with all senders. When I used safari it worked and I could see and sign the document. Chrome is my preferred browser and it used to work. Screenshot of what I see is attached, and this is where it just stops.
So there’s no actual Docusign support that can help me issue. I get to post to this “community” and hope someone else has the same issue…...Great, very helpful.
I have the exact same problem… but I used MS Edge to work around Chrome. Would love to find a solution to get it working again in Chrome.
We’re experiencing the same issue. I’ve been able to pinpoint the issue to only occurring on the most updated version of Chrome. Old versions don’t cause this issue. Docusign Enterprise Support hasn’t been helpful at all with this. Still waiting to hear if there’s a setting in Chrome that now needs to be changed due to the update or if this is an issue on Docusign’s side. For reference, I’m currently on Chrome Version 130.0.6723.70
Hi
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Hi
I hope you are doing well.
There are no active issues with the platform, all previous incidents have been resolved, do you still having the same experience?
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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