When I click through a link in my email in Chrome, the link takes me to a docusign page, but it is totally blank. This happens with all senders. When I used safari it worked and I could see and sign the document. Chrome is my preferred browser and it used to work. Screenshot of what I see is attached, and this is where it just stops.
So there’s no actual Docusign support that can help me issue. I get to post to this “community” and hope someone else has the same issue…...Great, very helpful.
I have the exact same problem… but I used MS Edge to work around Chrome. Would love to find a solution to get it working again in Chrome.
We’re experiencing the same issue. I’ve been able to pinpoint the issue to only occurring on the most updated version of Chrome. Old versions don’t cause this issue. Docusign Enterprise Support hasn’t been helpful at all with this. Still waiting to hear if there’s a setting in Chrome that now needs to be changed due to the update or if this is an issue on Docusign’s side. For reference, I’m currently on Chrome Version 130.0.6723.70
Hi
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Hi
I hope you are doing well.
There are no active issues with the platform, all previous incidents have been resolved, do you still having the same experience?
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Amazing that over 180 days after this initial post raising the problem that many others chimed in to say they were experiencing as well, all we get is an automated response saying that we’re all crazy and Dropbox is all up to date. Nonsense. My Dropbox documents were working fine in Chrome until just this past week, and now it’s the same thing that all these other users already reported several months ago. THIS IS NOT FINE. WE ARE PAYING TOO MUCH MONEY FOR THIS SUBPAR APP AND SERVICE. Please fix this and provide a meaningful update to the community.
Since this is not working properly, I’m forced to try to review and sign everything on my iOS device -- definitely not optimal for full review of my documents. Again, many of us are paying waaaaay too much for the level of service that you’re offering. It’s almost like Dropbox just doesn’t care.
Hello
Thank you for reaching out to the Docusign Community! I completely understand how frustrating it is when things don’t work as you expect. I’m sorry your experience hasn’t met expectations so far. I’d love the chance to help turn it around, and the Community is here to support you.
Can you please tell us more about the issue you are facing in detail? Your description mentions Dropbox. Can you tell us more specifically about the issue with DocuSign?
Heads up, we have edited your reply to ensure it follows our Community Guidelines. I look forward to your update.
Best,
Melanie | Docusign Community Moderator
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